1. Introduction & Scope
At Sample Assignment (“we,” “our,” or “us”), we prioritize customer consent for all communications via the WhatsApp Business API. This Opt-In & Opt-Out Policy outlines how we collect, record, and respect user choices. It applies to all users engaging with us through WhatsApp, web forms, or offline channels.
2. Definitions
- Opt-In: Explicit consent from a user to receive communication from us via WhatsApp.
- Opt-Out: Withdrawal of consent, stopping further promotional or marketing communication.
3. Opt-In Process
Consent can be collected through: website checkboxes, WhatsApp chatbot flows, SMS/email confirmations, or written forms.
Users are informed about:
- Purpose of communication (updates, alerts, offers, support)
- Types of messages (transactional, promotional, service-related)
- Right to withdraw consent anytime
Opt-in records are securely stored for compliance purposes.
4. Opt-Out Process
- Users may opt out by replying with “STOP”, “UNSUBSCRIBE”, or contacting support.
- Requests are processed immediately; no further promotional messages are sent.
- Service-critical messages (e.g., receipts, order confirmations) may still be delivered as permitted by law.
- Users can resubscribe by providing a new opt-in.
5. Responsibilities
- Company: Obtain and track consent, honor opt-outs, provide clear unsubscribe instructions.
- Customer: Provide accurate details, exercise opt-out rights, and re-confirm consent when re-subscribing.
